Privacy Policy
This version of this privacy policy is dated 14 June 2026.
Our commitment to the protection of your personal information
Welcome Home Conveyancing ABN 79 641 466 293 (referred to in this Privacy Policy as we, us or our) is committed to protecting your privacy and handling personal information carefully, securely and lawfully. We handle personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles where those laws apply to us. This includes personal information we collect, hold, use or disclose for the purposes of, or in connection with, our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CFT Act), the AML/CTF Rules.
This Privacy Policy explains how we collect, hold, use and disclose personal information. It also explains how you may request access to, or correction of, personal information we hold about you, and how you may make a privacy complaint. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Collection of personal information
When we refer to personal information, we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include factual information, opinions, sensitive information and information recorded in any form.
The kinds of personal information we may collect include your name, date of birth, address, telephone number, email address, occupation, signature, identity documents, bank account details, payment information, billing information and information about your property, transaction, contract, settlement, mortgage, ownership structure or legal matter.
We may also collect information about people connected with a matter, such as attorneys, directors, trustees, beneficiaries, shareholders, beneficial owners, agents, representatives, buyers, sellers, transferors, transferees and other parties to a transaction.
We may collect personal information directly from you when you contact us, request a quote, ask us to review a contract, complete our forms, provide documents, engage us to act for you, verify your identity, communicate with us during a matter, subscribe to updates, apply for a role with us or provide services to us.
We may also collect personal information from third parties where it is reasonable, necessary, required or authorised. This may include information from clients, real estate agents, mortgage brokers, banks, other lawyers or conveyancers, accountants, financial advisers, verification providers, AML/CTF screening providers, search providers, electronic settlement platforms, government agencies, public registers, referrers and publicly available sources.
We only collect personal information where it is reasonably necessary for our services, functions or activities, or where the collection is required or authorised by law. If you do not provide personal information we reasonably request, we may not be able to act for you, continue acting for you, respond to your enquiry, complete your transaction or provide the service you have requested.
AML/CTF information
We may collect personal information to comply with our obligations under the AML/CTF Act and AML/CTF Rules. This may include information needed to identify and verify clients and other relevant people, understand the nature and purpose of a service, assess risk, conduct sanctions and politically exposed person checks, identify beneficial owners, verify source of funds or source of wealth where required, keep AML/CTF records and make reports where required or authorised by law.
We will only collect AML/CTF-related information where it is required, authorised or reasonably necessary having regard to the service, transaction and relevant risk. Where required or authorised by the AML/CTF Act or AML/CTF Rules, we may use or disclose personal information without your consent. For example, we may be required to provide information to AUSTRAC in certain circumstances. We will not use or disclose personal information in a way that is inconsistent with AML/CTF secrecy, tipping-off or information-handling obligations.
Sensitive information
Sensitive information includes information about a person’s racial or ethnic origin, political opinions, religious beliefs or affiliations, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, genetic information and certain biometric information.
We will only collect sensitive information where it is reasonably necessary and where you have consented, the collection is required or authorised by law, the collection is necessary for us to provide legal services, the collection is necessary for AML/CTF purposes, or another legal exception applies. For AML/CTF purposes, sensitive information may be relevant to client due diligence, politically exposed person checks, sanctions screening, risk assessment or other compliance steps.
Where we, or a third-party verification provider, collect or use biometric information for identity verification, such as facial matching or a liveness check, we will provide information about that process and seek consent where required.
Use of personal information
We collect, hold, use and disclose personal information for the purpose of providing legal and conveyancing services, managing our relationship with you and operating our practice. This includes using personal information to respond to enquiries, provide quotes, review contracts, open and manage client files, verify identity, check authority to give instructions, check for conflicts, provide advice, prepare and exchange documents, conduct searches, arrange settlement, communicate with other parties, use electronic conveyancing platforms, manage billing and payments, comply with legal and professional obligations, manage risk, improve our services and administer our business.
We may also use personal information to comply with AML/CTF obligations, including client due diligence, ongoing due diligence, risk assessment, reporting, record keeping and related compliance activities. Generally, we will only use or disclose personal information for the purpose for which it was collected. We will not use or disclose personal information for another purpose unless you have consented, you would reasonably expect us to do so, or we are otherwise required or authorised by law.
Disclosure of personal information
We may disclose personal information where reasonably necessary for the purposes described in this policy, where you have authorised us to do so, or where required or permitted by law.
This may include disclosure to parties involved in your matter, real estate agents, mortgage brokers, banks and lenders, other lawyers or conveyancers, accountants, advisers, PEXA and other electronic settlement platforms, Titles Queensland, Revenue Queensland, the Australian Taxation Office, local councils, water authorities, verification providers, AML/CTF providers, search providers, AUSTRAC, courts, tribunals, regulators, government agencies, insurers, auditors, IT providers, software providers, cloud storage providers, contractors, support staff and anyone who represents you or has authority to act on your behalf.
We may disclose personal information to overseas recipients where reasonably necessary for the purposes described in this policy, where you instruct or authorise us to do so, where one of our service providers or contractors involves overseas access or processing, or where required or authorised by law. We do not sell personal information.
Security of personal information
We may hold personal information electronically, in hard copy, or both. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, unauthorised modification and unauthorised disclosure. These steps may include secure practice management and document systems, access controls, password protection, multi-factor authentication where available, secure storage, staff training, confidentiality obligations, reputable third-party providers and procedures for responding to data incidents.
No method of transmission or storage is completely secure. The internet is not a completely secure environment. While we take reasonable steps to protect personal information, we cannot guarantee the security of information transmitted to us electronically.
Retention and destruction of personal information
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal and professional obligations and to ensure that pertinent evidence remains available if reasonably required.
Using our website
When you interact with our website, we and our service providers may collect technical and usage information to help us operate the website, improve user experience, understand how visitors use the website, improve our content and assess the effectiveness of marketing.
This may include your IP address, browser type, device type, operating system, pages visited, time spent on pages, referring website, general location information, enquiry form interactions and other website usage data. We may use cookies, pixels, tags or analytics tools. Cookies may help us recognise your browser, remember preferences, improve website performance, analyse traffic, enhance security and understand how our website is used.
You can manage cookies through your browser settings. If you disable cookies, some parts of the website may not work as intended.
Our website may contain links to third-party websites, platforms, payment services, forms or resources. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
Social networking services
We may use social networking services such as Facebook, Instagram, LinkedIn and YouTube to communicate with the public and share information about our services. When you interact with us through social media, we may collect personal information you provide through that interaction. Social media platforms have their own privacy policies and terms, and we are not responsible for how those platforms collect, use, store or disclose your personal information.
Marketing communications
If we have an existing relationship with you, if you have requested information from us, if you have subscribed to our mailing list, or if you have otherwise consented, we may use your contact details to send you updates, newsletters, legal information, firm news, service information or other communications that may be of interest. You can unsubscribe from marketing emails at any time by using the unsubscribe function in the email or by contacting us.
Access and correction
You have the right to request access to or correction of the personal information we hold about you. To make an access request, please contact us (details below).
If we refuse to correct your personal information, we will provide written reasons for the refusal and information about how you may complain.
The Privacy Act permits us to refuse access in some circumstances. If we refuse your access request, we will provide you with written reasons for the refusal (unless unreasonable to do so or we are prohibited from doing so by law) and information about how you may complain.
Complaints and questions
If you have a question about this policy or complaint about how we have handled your personal information, please contact us. We ask that you provide details of your complaint in writing. We will acknowledge your complaint within 7 business days and investigate it promptly. We aim to resolve complaints within 30 days. If we need more time, we will keep you informed of our progress.
If you are dissatisfied with our response you may make a complaint with the Office of the Australian Information Commissioner (OAIC) [email protected] or on 1300 363 992. Further information is available on the OAIC’s website at https://www.oaic.gov.au/.
Our contact details:
[email protected]
1300 998 993
Level 10, 10 Market Street
Brisbane QLD 4000